Legal Notices (Act on Specified Commercial Transactions)
- Seller
- Greentex Inc. (Trade name: Greentex.co., Ltd.)
- Operations Manager
- Liu Mengzhe
- Address
- Room 101, 3-14-36 Namamugi, Tsurumi-ku, Yokohama-shi, Kanagawa 230-0052
- Phone Number
- 045-900-3963
Hours: Weekdays 10:00 AM - 6:00 PM (Excluding weekends, holidays, and New Year's holidays)
※Inquiries should, in principle, be made via email. - Email Address
- liu@greentex.jp
- Selling Price
- Price listed on each product page (excluding tax)
※Consumption tax will be added on the checkout screen.
※Prices are subject to change without prior notice. - Other Required Fees
- Shipping fees, consumption tax, bank transfer fees, cash-on-delivery fees, customs duties for international shipping, etc.
- Payment Methods
- Credit Card (VISA / Mastercard / JCB / American Express)
Bank Transfer
Shop Pay / Apple Pay / Google Pay - Payment Due Date
- Credit Card: Upon order confirmation
Bank Transfer: Within 7 days of order confirmation - Product Delivery Time
- In-stock items: Shipped within 3-7 business days after payment confirmation.
Build-to-order items (OEM/Custom): Follow the delivery time specified in the separate quotation. - Returns and Exchanges
-
Returns/Exchanges due to customer's convenience: Not accepted in principle.
Defective products/Incorrect delivery: Please contact us by email within 7 days of product arrival. We will replace or refund at our shipping expense.
Custom-made products: No returns or exchanges due to being build-to-order (except for defective products). - Handling of Personal Information
- Customer's personal information will be appropriately managed based on our Privacy Policy
- Operating Environment (Online Shop Usage)
- Latest Chrome / Safari / Firefox / Edge browsers recommended